At Chilli, we strive to make your shopping experience as enjoyable as possible. We understand that sometimes things don't go as planned, and you may need to return or exchange an item. Not to worry, we've got you covered! Please take a moment to review our Returns and Exchanges Policy below:

 

Returns and Exchanges Policy

 

Return/Exchange Period:

 

You have 30 days from the date of purchase to decide if your purchase is a perfect match for you.

 

Condition of Items:

 

We kindly ask that the item/s remain in their original packaging, with no signs of use or damage.

 

Eligible Items:

 

Good news! Our returns and exchanges policy applies to all items purchased from our website.

 

Initiating a Return/Exchange:

 

Ready to make a return or exchange? Easy as! Just hop over to our Contact Us page and drop us a line. Our team will jump into action and guide you through the process.

 

Refund Method:

 

We'll chip your refund back to the original payment method.

 

Return Shipping Costs: 

 

Return shipping costs are to be covered by the customer.

 

Exchange for Items of Different Value:

 

Looking to swap for something a little more pricey? No problem! You'll just need to cover the difference in price.

 

Damaged or Defective Items:

 

If you receive a damaged or defective item, please reach out to us immediately. We'll work our magic to make it right!